Chester BID Customer Services Awards 2024 Winners

Record-Breaking Public Votes and Historic Wins Highlight Ninth Year of Event

The Chester BID Customer Services Awards returned for its ninth year on Thursday, where local businesses celebrated the best in customer service. A record breaking 35,000 public votes were cast ahead of the awards nominating those businesses that consistently go the extra mile when it comes to customer satisfaction.

Held in the stunning surroundings of The Guild on Watergate Street local businesses competed across 14 categories, including various sectors such as retail, hospitality and professional services. This year, for the first time in the event’s history, the Small National Retailer category saw joint winners with The White Company and Oliver Bonas both demonstrating exceptional levels of customer service and matching each other’s 100% mystery shopping scores.

In the hospitality sector, Northgate Street’s Marmalade went home with the Best Coffee Shop/Café Awardwhilst Shrub, an independent specialising in vegan cuisine took Best Restaurant. Bar Lounge snapped the Best Pub/Bar/Club and fellow independent Jaunty Goat Bakery took Best Food On The Go.

For the third year in a row Deva Travel & Tours were awarded Best Travel & Leisure and The Chester Grosvenor won Best Hotel/Accommodation. Boots were also successive winners, taking the title of Best Large Retailer for the second year.

Carl Critchlow, CEO of Chester BID, remarked on the importance of the awards and the public’s overwhelming response: “It’s incredible to see the level of engagement from the general public. Over 35,000 votes show just how much our local businesses mean to people. Each winner tonight exemplifies the gold standard in customer service, and I’m especially proud to see so many independents recognised for their outstanding efforts. These awards continue to showcase the excellence and dedication of Chester’s thriving business scene.”

The Chester BID Customer Service Awards ensure that every corner of Chester’s vibrant commercial landscape is celebrated, this year the event was proudly sponsored by Powells Jewellery.

Best Coffee Shop/ Cafe – Marmalade