The annual Chester BID Customer Service Awards returned for its 9th year to recognise the best of the best in Chester city centre!
Allowing us to reward those city centre businesses that consistently go the extra mile when it comes to looking after their customers.
2024 saw voting records broken with a over 35,000 votes placed. Thank you to all who voted.
Please note: The awards are exclusive to businesses who are members of Chester BID and are listed in the categories below. To learn more about Chester BID visit www.chesterbid.co.uk
•Best Coffee Shop/ Cafe – Marmalade
•Best Food on the Go – Jaunty Goat Bakery
•Best Restaurant – Shrub
•Best Pub / Bar – Barlounge
•Best Small Fashion Retailer – Dr Martens
•JOINT Best Small National Retailer – Oliver Bonas and The White Company
•Best Independent Retailer – Chester Boutique
•Best Large Retailer – Boots
•Best Health and Beauty Service – The Scented Garden Retreat
•Best Professional Service – NatWest
•Best Travel and Leisure – Deva Travel & Tours
•Best Chester Market Trader – Geoff Hughes Family Butcher
•Best Hotel/B&B – The Chester Grosvenor
•Best of the Grosvenor Shopping Centre – Chisholm Hunter
Proudly Sponsored By
Our Headline Sponsors for the Customer Service Awards 2024 is Powells Jewellery. Powells Jewellery is a renown business in the heart of the city, and so is the perfect sponsor to CSA24.
“It’s amazing to see how the Customer Service Awards have become such an important event on the city calendar. It’s a fantastic opportunity to appreciate and celebrate the shining stars of our city.
Chester truly is blessed with remarkable independent brands, each with their own unique stories to tell. It’s quite rare such a vibrant and diverse range of businesses in city centres across the UK.
By giving recognition to these talented individuals and businesses, we not only honour their hard work and dedication, but also provide them with an incredible platform to showcase their brands to an even wider audience.
Let’s come together and celebrate the incredible achievements and stories that make our city of Chester truly special, giving a big cheer for our local heroes and support them in their journey towards even great success!”
- Will Powell
Stage 1: Voting opens to the public to place votes across 13 categories. Every person who votes will be put in to a draw to win a £100 Chester Gift Card. Prize winner will be notified by 30th September 2024.
Stage 2: Voting closes on the 29th August
Stage 3: The top three businesses from each category are mystery shopped in September
Stage 4: Winners will be announced at The Customer Service Awards night in October
