Customer Service Awards

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Customer Service Awards 2023

The annual Chester BID Customer Service Awards return to recognise the best of the best in Chester city centre!

Allowing us to reward those city centre businesses that consistently go the extra mile when it comes to looking after their customers.

2023 saw voting records broken with a staggering 32,000 votes placed.

Please note: The awards are exclusive to businesses who are members of Chester BID and are listed in the categories below. To learn more about Chester BID visit 


•Best Coffee Shop/ Cafe – Chalk

Best Food on the Go – Chatwins

•Best Restaurant – Artezzan

•Best Pub / Bar – Bar Lounge

•Best Small Retailer – Lush

•Best Small Fashion Retailer – Dr. Martens

•Best Independent Retailer – Suzie K

•Best Large Retailer – Boots

•Best Health and Beauty Service – Brow HQ

•Best Professional Service – Lloyds Bank

•Best Travel and Leisure – Deva Travel

•Best Chester Market Trader – Geoff Hughes Family Butcher

•Best Hotel/B&B – The Coach House

•Best of the Grosvenor Shopping Centre – Jigsaw


Proudly Sponsored By

Our Headline Sponsors for the Customer Service Awards 2023 is Powells Jewellery. Powells Jewellery is a renown business in the heart of the city, and so is the perfect sponsor to CSA23.

powells jewellery csa23

“It’s amazing to see how the Customer Service Awards have become such an important event on the city calendar. It’s a fantastic opportunity to appreciate and celebrate the shining stars of our city.

Chester truly is blessed with remarkable independent brands, each with their own unique stories to tell. It’s quite rare such a vibrant and diverse range of businesses in city centres across the UK.

By giving recognition to these talented individuals and businesses, we not only honour their hard work and dedication, but also provide them with an incredible platform to showcase their brands to an even wider audience.

Let’s come together and celebrate the incredible achievements and stories that make our city of Chester truly special, giving a big cheer for our local heroes and support them in their journey towards even great success!”

- Will Powell

Awards Night Venue

This years awards night will be taking place at The Guild, Chester. Where city centre businesses will come together to celebrate one another.

If you are a Chester BID member looking to book your ticket please get in touch today.

the guild csa23

CSA23 Awards Night